Is Artificial Intelligence Relevant for All Industries?
By Alison Gaylard, Writer | Wits Business School Is South Africa ready for AI? What about the role of humans in AI? Is AI really going to take over our jobs? Where do companies start when it comes to AI readiness? These were just a few of the questions that Wits Business School’s Professor Brian […]
Why Use Customer Success Management? Part 2
What Does a CSM Do and How? By Steyn Basson, Synthesis Head of CSM In a previous article, I looked at the “Why” question as it relates to CSMs, i.e. why do you need CSMs to grow your business effectively? In this article, I wanted to explore the what and how in a bit more […]
Why Use Customer Success Management? Part 1
Why Customer Success Managers (CSMs) are Critical for Growing your Business By Steyn Basson, Synthesis Head of CSM Source: ITWeb The company where I work (Synthesis Software Technologies) started out as a small company. A small handful of employees, a small handful of clients, a limited technology set, and a hyper focussed target market (banks […]
What to Look For In a Software Developer Graduate Programme
By Deborah Miller, Synthesis Talent Acquisition Specialist Each year Synthesis embarks on a journey in search of remarkable young talent for the annual Graduate Programme. Since its inception in 2002, when the first incumbent joined, the project has seen one of the graduates become one of only four Directors of the company. This serves as […]
The Benefits of Next-Generation Cloud-Native Managed Services
19 January 2021 Grant Morgan, Executive Head of Managed Services, Synthesis Software Technologies With the global cloud managed services market expected to reach more than $115 billion by the end of 2026, it is clear that the need to reduce operating and infrastructure costs associated to business processes will play a significant strategic role for […]
Six Tech Insights for 2021
By Kim Furman, Synthesis Marketing Manager Based on our 2020 experience, new year predictions may seem like a game of make-believe. But predictions are one thing, trends are another. Synthesis Customer Success Manager, Peter Mülders shares technology insights into 2021 based on emerging trends. Adjustment COVID-19 shocked all businesses last year. However, enterprises are becoming […]
Three Lessons For School Leavers
By: Howard Feldman, Head of Marketing & People at Synthesis It’s that time of year when, just like that, a group of children have grown up, will be leaving school and are expected to be ready to enter the world as adults. Dr Seuss said it well (as he always does), “I’m telling you this […]
Why Continuous Learning is Essential for DevOps
Source: ITWeb By Jonty Sidney, Synthesis Senior Cloud & DevOps Engineer An organisation can translate the improvements of one DevOps team into a catalyst of change for the entire company by using mistakes as a springboard for learning. If DevOps is a philosophy that aims to change an enterprise’s entire approach to software, it cannot […]
The principles of feedback: Taking monitoring to the next level
Source: ITWeb By Jonty Sidney, Synthesis Senior Cloud & DevOps Engineer As DevOps teams become more comfortable with the ability to use monitoring tools to react to problems and issues, they can expand what they do with these tools. Why do operations teams spend so much time building and maintaining complex systems for monitoring and […]
Principles of flow: How to move fast and not break things
Source: ITWeb By Jonty Sidney, Synthesis Senior Cloud & DevOps Engineer By automating the software build and deployment process, a team can truly begin to move quicker, reducing the number of catastrophic errors in their applications. Dr Eliyahu Goldratt developed the theory of constraints in his 1984 book “The Goal”. The goal, in terms of […]