Happy Women’s Day 2023

In August we celebrate you.
We celebrate your ideas, we celebrate your achievements, we celebrate your kindness.Because women deserve to be celebrated!
Happy Women’s Day, from Synthesis.

Top take outs from the 2023 Fintech Summit

Synthesis Head of Regulatory Products Luke Machowski and Synthesis Regtech Software Developer James Eckhart unlock the future of Fintech from the 2023 Fintech Summit.

Synthesis TV AI Series: Kathryn Deppe

Synthesis head of marketing and people Howard Feldman sits down with Artificial Intelligence Legal & Governance Specialist, Kathryn Deppe, to unpack the legal and governance issues that are quickly emerging as the prevalence of AI tools continues to grow in various sectors.

How a bank QAed millions of calls

Regulators mandate that 5% of calls go through quality assurance (QA).
No problem. Until you have 10 million calls a year. Be a pioneer in your industry. Let us help you automate the process so you can QA 100% of calls with 98% accuracy and 100% customer insight.

How a bank QAs millions of calls with an automated system

5% of calls have to go through quality assurance (QA) but when a South African bank had 10 million calls on average, it needed an automated solution.

Learn how we created an automated QA system using Automatic Speech Recognition and Natural Language Processing (NLP) that now QAs 100% of calls with 98% accuracy.

5 key takeaways from Devconf Cape Town

1) Use ChatGPT and other large language models to be more productive
2) Be data driven by using analytics from your applications and CI/CD tools to improve cost, UX and security
3) Be proactive around productivity by leading effective meetings
4) Improve release processes by using CI/CD more effectively and consider using Kubernetes preview environments instead of staging environments
5) Remote work is here to stay but managing and nurturing remote teams needs careful consideration.